Privacy Policy

Village Valve Amplification (“Village Valve,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and limit the use of personal information in connection with our website and services.

We respect your privacy and collect only the minimum information necessary to operate our business and serve our customers.

We collect limited personal information directly from you when you voluntarily provide it, including:

    • Name

    • Email address

    • Phone number

    • Other contact or service-related details you choose to submit through our website or during business interactions

We do not collect sensitive personal data beyond what is required to communicate with you and fulfill services.

We use customer information only for legitimate business purposes, including:

    • Communicating with you regarding services, repairs, orders, or warranties

    • Providing customer support

    • Maintaining service records and warranty documentation

    • Sending occasional direct communications such as announcements, promotions, or sales

Marketing communications are limited to no more than four (4) times per year.

In accordance with GDPR principles, we:

    • Collect only information that is necessary

    • Use information only for the purposes stated

    • Retain information only as long as reasonably required for business, legal, or warranty purposes

Village Valve does not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing or commercial purposes.

Your information is never shared except when required to:

    • Complete payment processing

    • Comply with legal obligations

    • Protect the rights, safety, or integrity of our business or customers

All payment transactions are processed through PCI-compliant third-party payment processors, including Stripe.

    • Village Valve does not store, process, or retain credit card numbers or other sensitive payment information

    • Payment data is handled exclusively by secure third-party providers

    • Village Valve has no access to full payment credentials at any time

We take privacy and data protection seriously and use industry-standard administrative, technical, and physical safeguards to protect customer information against unauthorized access, disclosure, alteration, or destruction.

While no system can be guaranteed 100% secure, we follow best practices appropriate for a small, specialized service business.

You have the right to:

    • Request access to the personal information we hold about you

    • Request correction of inaccurate information

    • Request deletion of your information where legally permissible

    • Opt out of marketing or non-essential communications at any time

To exercise these rights, you may submit a request by contacting us directly or by using the contact form on our website.

If you prefer not to receive future communications from Village Valve, you may opt out at any time by:

    • Requesting removal through direct communication, or

    • Submitting an opt-out request via the website contact form

We honor opt-out requests promptly and without penalty.

Village Valve does not use tracking cookies for advertising or behavioral profiling.

Basic website functionality or hosting services may use minimal, essential cookies required for site operation.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Privacy is important to us. Village Valve Amplification is a small, craft-focused business built on trust, and we treat customer information with the same care and respect we apply to our work.