Privacy-Policy | Village Valve Amplification

Village Valve Amplification (“Village Valve,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and limit the use of personal information in connection with our website, services, and text messaging programs.

1. Information We Collect

We collect limited personal information directly from you when you voluntarily provide it, including:

Name
Email address
Phone number (including for text messaging/SMS)
Other contact or service-related details you choose to submit through our website, forms, or during business interactions

Providing your phone number is voluntary. If you choose not to provide it, you may still use most aspects of our services, but you will not receive SMS messages from us.

2. How We Use Your Information

We use customer information only for legitimate business purposes, including:

Communicating with you regarding services, repairs, orders, or warranties
Providing customer support and follow-ups
Sending appointment reminders and customer satisfaction surveys, where you have expressly consented to receive text messages
Sending occasional announcements, promotions, or sales offers if you have opted in
Sending transactional SMS (e.g., service updates, confirmations) when you have provided your phone number for that purpose

SMS/Text Messaging (SMS Consent):
By voluntarily providing your phone number and checking an explicit consent box, you agree to receive SMS/text messages from Village Valve related to:

Appointment reminders
Service notifications
Customer satisfaction surveys
Other text communications you specifically opt into

Message frequency varies by use case. Standard message and data rates may apply.

3. How We Collect SMS Consent

We collect explicit consent to receive SMS/text messages at the point where you provide your phone number. This includes:

A clear consent notice next to the phone number field that states:
“I agree to receive text messages from Village Valve regarding appointment reminders and customer satisfaction surveys. Message and data rates may apply. Reply STOP to unsubscribe.”
An option for you to affirmatively check an un-preselected box indicating your consent
Separate SMS consent language that is immediately visible and not buried in general privacy terms

You may withdraw your consent at any time by replying STOP to any SMS message, or by contacting us directly.

4. Data Minimization and Purpose Limitation

In accordance with privacy principles, we:

Collect only information that is necessary
Use information only for the purposes stated
Retain information only as long as reasonably required for business, legal, warranty, or SMS consent documentation purposes

5. Sharing of Personal Information

Village Valve does not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing or commercial purposes. Your information may be shared only when required to:

Complete payment processing
Comply with legal obligations
Protect the rights, safety, or integrity of our business or customers

SMS consent or opt-in status data is used to demonstrate compliance with carrier and regulatory requirements and is not sold or shared for marketing by other parties.

6. SMS Opt-Out and Message Terms

You may withdraw SMS consent and stop receiving text messages at any time by:

Replying STOP to any SMS message from Village Valve
Contacting us directly and requesting removal

After you opt out, your phone number will be removed from further SMS communications. We may retain records of your opt-out status to honor your preferences.

Standard message and data rates may apply. For assistance, reply HELP to any SMS or contact us at the email or phone number below.

7. Data Security

We use industry-standard safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

8. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information where legally permissible
Opt out of communications, including SMS, at any time

9. Cookies and Tracking

Village Valve does not use tracking cookies for advertising or behavioral profiling.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted with a revised effective date.

11. Commitment to Privacy

Privacy is important to us. Village Valve Amplification is a small, craft-focused business built on trust, and we treat customer information with care and respect.